Abstract

The study examined the cohesive influence of quality management practices on improved quality outcomes in accredited hospitals. Based on the detailed literature review, a set of research objectives and conceptual model was framed. The research objectives were examined using PLS-SEM with the survey responses of 563 healthcare professionals comprising doctors, nurses, paramedical and allied technicians and administrators in accredited hospitals in India. The study found significant influence of quality management practices over the improved quality outcomes. However, top management commitment towards accreditation program stood insignificant, also emphasizing the importance of employee participation in quality improvement. Enhanced employee participation in quality assurance system through continuous training was found significant using PLSMGA (Multi Group Analysis) approach. The study wouldaugment the readiness of healthcare organizations to adopt quality management practices for widening the scope of serviceswith improved quality. With substantial role of top management commitment towards quality management and coherence of employee participation, effective quality assurance system and accreditation program achieving improved quality outcomes is evident.

Key words: Accreditation, Improved quality outcome, PLS-MGA, Quality management practices, Training.