Abstract

OBJECTIVE
To assess the level of burnout and professional satisfaction among the doctor and nurses working in an emergency department of a
tertiary care hospital in Islamabad, Pakistan.

METHODOLOGY
A self-administered questionnaire-based cross-sectional study was conducted in the emergency department of Shifa international
hospital, Islamabad. The questionnaire was based on a Maslach burnout inventory tool and pre-validated study. Data was collected from all the doctors and nurses who were working in this particular department for at least 3 months in any capacity. The tool consisted
of 12 questions and covered 4 domains which included emotional exhaustion, depersonalization, personal accomplishment and personal satisfaction.

RESULT
There were 80 participants with 40% doctors and 60% nurses and the male to female ratio was 50-50%. The results found 78.8% of the
study population showing low or no burnout and 21.3% having moderate to high burn out. 17% of the study population was emotionally
exhausted and depersonalization was prevalent among 18% of study population.

CONCLUSION
Emotional exhaustion and depersonalization is a significant concern for the people working in the emergency department. A sense of personal accomplishment and satisfaction with the profession can be a prominent feature that prevents burnout.

Key words: Burnout; job satisfaction; doctors; nurses; emergency department