Abstract

Objective: To determine the outpatients? satisfaction at two health center of a university.
Materials and methods: In this descriptive study, 40 % of the patients participated out of 980 patients who applied to the health centers within a week.
Results: The majority of the participants were between 20-24 ages. The patients who applied for examination were 71.4% and 79.6% respectively for the first and the second health centers. One of four of the patients were not satisfied with the working hours of both centers. 52.6 % of the patients in the first and 59.7% of the patients in the second health center told that no preventive messages were given by the physcians. 69.3% of the applicants of the first center stated that they were generally satisfied with the health care given where as this percent was 80.6 for the second student health center. General satisfaction was higher for the second health center (p=0.01) and higher percent of the students would prefer the II. Health center for their families (p=0.000).
Recommendations: A standard student satisfaction form developed and evaluated regularly for these health centers may be helpful to improve the health care services.

Key words: University, Student Health Centre, Satisfaction

Article Language: Turkish English