Abstract

The purpose of this systematic review was to compile data on the opinions of patients, the public, and medical professionals about the application of artificial intelligence (AI) in mental health care. A systematic review was carried out that looked for cross-sectional studies published between 2024 and 2025 in PubMed and Scopus. Adults (≥18 years old) who evaluated attitudes, comfort, trust, worries, and preferences regarding AI in mental health care were included in the eligible research. Five studies were included, and the key findings and research features were extracted from the data. Patients, community members, and medical professionals were involved in the five included studies, which were carried out in various nations. Although typically cautious, opinions toward AI in mental health care were diverse. Although AI was thought to have the ability to improve access, efficiency, and support, worries about safety, misdiagnosis, secrecy, ethical dilemmas, and decreased human connection were frequently voiced. Participants in all studies clearly preferred human clinicians over AI systems, especially when it came to activities involving diagnosis and treatment. Although worries about privacy and dependability remained, healthcare workers tended to have more positive sentiments than patients and community members. People with mental health issues and other vulnerable populations showed less comfort and more suspicion about AI products, particularly chatbots. Although AI is a promising supportive tool in mental health care, it is not generally recognized as a substitute for a therapist. Addressing ethical, safety, and transparency issues is necessary for successful adoption.

Key words: Patient, community, health care professionals, perspectives, AI, mental health, systematic review