Abstract

Background: Internet Service Providers (ISPs) manage a large number of Customer Premises Equipment (CPE), making efficient monitoring and remote management essential. In practice, manual remote reboot of CPE devices is time-consuming, requiring approximately 2.5 minutes per device, which can exceed two hours for 50 devices. Existing monitoring tools provide limited integration between monitoring and control functions, leading to operational inefficiencies.
Methods: This research proposes a centralized network monitoring and management system based on the TR-069 protocol using the GenieACS platform deployed on a Proxmox VE virtualized environment. The research follows the Design–Implement–Operate (DIO) network lifecycle methodology. The system is implemented on Mikrotik CPE devices and evaluated in a real-world ISP environment by comparing manual remote operations with automated GenieACS-based management.
Results: The implementation demonstrates a significant improvement in operational efficiency. The total reboot time for 50 CPE devices is reduced from 125 minutes using manual remote methods to only 3 minutes using GenieACS, achieving a 97.6% efficiency improvement. Additional performance evaluation shows stable network conditions with latency ranging from

Key words: Network Monitoring and Management, CPE, GenieACS, Mikrotik, TR-069 Protocols