Objective: To assess the prevalence and determinants of satisfaction among diabetes mellitus patients about the doctors in a major public diabetes clinic in Lahore.
Methodology: This cross-sectional study was conducted among 1,128 adult patients of diabetes mellitus. The questionnaire was based on the Urdu translation of an internationally validated tool: Patient Satisfaction Questionnaire 3. Data were analyzed using SPSS Version 22.0. The results are shown by Adjusted Odds Ratio (AOR), 95% Confidence Interval (CI).
Results: The overall prevalence of patient satisfaction with the doctors was 86%. Patients gender male (AOR=.41; 95%CI=.26-.63) and higher education (AOR=.33; 95%CI=.17-.63) were found to be associated with lower likelihood of satisfaction. Patients perception of low technical expertise, poor interpersonal aspects and inappropriate time provision was associated with lower odds of patient satisfaction.
Conclusion: Despite the prevalence of patient satisfaction was found to be high, the patients perception of doctors skills determines their satisfaction. Patient satisfaction studies should be conducted on regular basis to assess and improve the nature of patient experiences in public out-patient departments.
Key words: Diabetes, patient satisfaction, determinants
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