Abstract

Background: Telemedicine is a crucial tool in modern healthcare, improving access to medical services, especially in underserved areas. The coronavirus 2019 disease pandemic accelerated its adoption; however, challenges such as technological barriers and awareness gaps persist. In regions like Al-Qunfudhah, Saudi Arabia, telemedicine offers a potential solution to healthcare limitations.
Aim: This study aims to assess the knowledge, attitudes, and practices of telemedicine among the general population in Al-Qunfudhah.
Methods: A cross-sectional study was conducted in Al-Qunfudhah from January to April 2024, targeting 384 adults aged 18 - 65 years. Data were collected via an online Arabic-language questionnaire covering demographics, awareness, and perceptions. Statistical analysis was performed using SPSS version 26, with chi-square tests assessing demographic associations with awareness levels.
Results: The study found that 84.8% of participants were aware of telemedicine, but only 66.7% were knowledgeable about specific services. Social media (60.7%) was the primary source of information, and 44.8% had used telemedicine services, with voice calls being the most common mode (69.4%). Satisfaction was reported by 55.4%, while 63.1% cited technological barriers as the main challenge.
Conclusion: Despite high awareness, knowledge gaps about specific services persist. Targeted awareness campaigns and improved infrastructure are essential to enhance telemedicine adoption in underserved areas like Al-Qunfudhah.

Key words: Telemedicine, Awareness, Saudi Arabia, Digital Health, Remote Healthcare, Patient Satisfaction, Technological Barriers, Health Access, Al-Qunfudhah