Objective: This research aimed to assess the level of satisfaction among mental patients at the Armed Forces Hospital Southern Region (AFHSR) in Asser, Saudi Arabia, and to determine a link between satisfaction and demographic factors.
Methods: A descriptive cross-sectional research was conducted from August to November 2024. The research comprised 400 mental patients from AFHSR. Face-to-face interviews were conducted to collect data, which included an Arabic version of the Charleston Psychiatric Outpatient Satisfaction Scale (CPOSS) and other socio demographic factors.
Results: The average patient satisfaction score was 20 (±7), suggesting moderate satisfaction with the mental health care offered. Demographic parameters such as age, gender, marital status, education level, and distance to the clinic had a substantial impact on satisfaction. Higher levels of satisfaction were reported by younger patients, females, divorced, or widowed individuals, and those with higher education levels (p-values < 0.01, < 0.05, < 0.001, < 0.05, respectively). Those living farther from the clinic reported decreased satisfaction (p-value < 0.001). Patients who had visited the clinic for fewer years reported greater levels of satisfaction (p-value < 0.01).
Conclusions: The study emphasizes the significance of demographic factors in determining patient satisfaction with mental health care. The findings underscore the need for targeted improvements in the delivery of mental health services, particularly in addressing access issues such as location and transportation limits. Adapting therapies to individual needs can enhance mental health outcomes and overall happiness.
Key words: Patient satisfaction, mental health services, demographic factors, healthcare quality, Saudi Arabia
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