Objective: This study aimed to investigate patients’ preferences and satisfaction with obstetrics and gynecology (OB/GYN) services in Saudi Arabia.
Methods: A cross-sectional study was conducted using a pre-validated online questionnaire. Female participants who were over 18 years old and lived in Saudi Arabia were included.
Results: A total of 426 participants were included, nearly half of which were married (46.9%, n = 200). More than half of the participants had previously visited OB/GYN physicians (69.7%, n = 297). The level of knowledge and compassion were the most valued characteristics of physicians. Most participants preferred their OB/GYN physicians as female, which was a preference significantly associated with the age group, marital status, and number of children.
Conclusion: This study on patients’ preferences and satisfaction with obstetrics and gynecology services in Saudi Arabia showed encouraging results. It was found that physicians’ most valued characteristics were their knowledge and compassion, and most patients preferred female OB/GYN physicians. Importantly, the overall level of satisfaction was good, providing a positive outlook for the future of women’s healthcare in Saudi Arabia.
Key words: Patients, satisfaction, obstetrics and gynecology, service, Saudi Arabia
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