Transportation is a critical aspect of daily life, and governments strive to facilitate people's movement efficiently and safely. The proliferation of ride-hailing applications has introduced challenges for drivers, prompting the need for a comprehensive evaluation. This study focuses on assessing ride-hailing applications and their rating systems from the drivers' perspective. Through two conducted focus groups involving 13 participants, drivers shared insights on improving their experiences and enhancing rating systems. The analysis of their discussions revealed key themes, emphasizing the necessity of adjusting certain application features and advocating for a practical and efficient redesign of rating systems. This research contributes valuable insights to the ongoing discourse on optimizing ride-hailing platforms for both drivers and riders.
Key words: Ride-hailing Applications; Transportation; Rating System; Drivers.
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