Abstract

Call center contact handlers often experience stressful situations, which could prove harmful for their wellbeing. A cross-sectional survey study was done with 375 call handlers between the ages of 18 and 39. Along with a checked sociodemographic survey responses the Depression Anxiety Stress Scale- 42 (DASS-42) was utilized to assess stress, anxiety, and depression. To determine the relationships among stress, anxiety, and depression and different variables, a univariate examination was conducted. Three different models for stress, anxiety, and depression have been developed using multiple logistic regression and variables with P

Key words: Anxiety, call centers, call handlers, depression, stress.