Banking sector is the most important segment in the financial system of any country. As most of the economic activities are supported and provided funds by the banks, efficient and profitable functioning of banks are indicators of healthy and vibrant economy of a country. Indian Banking System has developed enormously after independence. Particularly after nationalization of banks there has been a multi-dimensional development. Nationalization of banks provided an impetus to the banking development and the banks started functioning with social responsibility.
Key words: Customers, Perception , Service , Delivery , Commercial
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