Abstract

The aim of this study was to determine the status of satisfaction from health insurance institutions among people at age 18 and over , attending the primary health care centers in Ankara city center.
This study was conducted by applying a questionnaire to the persons attending to four primary health care center and two Mather-Child Health Care and Family Planning Centers in Ankara City Center between May 20-July 20, 2003.
3184 persons applied to six primary health care centers in Ankara city center were interviewed. The median age of the subjects was 38; 66.4 % were women; 30.9 % were primary school graduate and 48.8% were housewife. 100% of the subjects who own private health insurance were satisfied with their insurance status. This rate was 92.0% for the subjects who were under coverage of Emekli Sandığı, and 79% for those who were under coverage of Bağ-Kur. The most common health insurance institution the subjects were not satisfied with, was SSK with 48.4 % unsatisfaction rate. “The capability of being physically emamined and treated in any health facility he/she want” was in the first rank among the satisfaction reasons (54.2%). “The absence of this capability” was the most common reason for unsatisfaction (44.0%). 51.6 of the subjects were satisfied with their own health insurance institution, Emekli Sandığı was the most preffered institution with a percentage of 22.3.

Key words: Health insurance, satisfaction, social security

Article Language: Turkish English